Service Agreement
- Acceptance of terms upon platform use
- Binding agreement between user and Mtembezi
- Terms may be updated with user notification
By accessing and using Mtembezi's travel platform, you agree to be bound by these Terms of Service. This agreement constitutes a legally binding contract between you and Mtembezi regarding your use of our travel resources, booking services, and related features. If you do not agree to these terms, you may not access or use our services.
Mtembezi reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our platform, and we will notify users of significant changes via email or platform announcements. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
User Responsibilities
- Provide accurate and complete information
- Maintain account security and confidentiality
- Comply with all applicable laws and regulations
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You must provide accurate, current, and complete information when registering or making bookings, and you agree to update such information to keep it accurate and current.
You agree not to use Mtembezi's platform for any unlawful purposes or in any way that could damage, disable, or impair the service. This includes but is not limited to fraudulent activities, spamming, hacking, or distributing malicious content. Violation of these responsibilities may result in immediate account termination.
Booking & Payment Terms
- Full payment required at time of booking
- Cancellation policies vary by service provider
- Prices subject to change until confirmation
All bookings made through Mtembezi require full payment at the time of reservation unless otherwise specified. Payment processing is handled through secure third-party payment processors, and you agree to provide valid payment information. Prices displayed on our platform are subject to change until a booking is confirmed.
Cancellation and refund policies vary depending on the service provider and specific terms of each booking. Users are responsible for reviewing and understanding the cancellation policy applicable to their reservation before making a purchase. Mtembezi is not responsible for charges incurred due to cancellations or changes made by service providers.